SUPPORTED SOLUTIONS
We have designed our support packages around
the expectation that it is for us to be flexible
around our customers’ support requirements
rather than for our customers to have to accommodate
their needs into our set packages.
Each of our customers has a different internal
skill base and different support requirement.
This means that one standard support package
will not suit most of our customers. Instead
we have developed 5 levels of support with
each level carrying an incrementally increased
degree of support. In addition each support
level is split into 4 parts, representing
the core components of the service. At each
increasing support level, the amount of service
provided for each component is increased.
This structure means that our customers can
choose the ideal support package for their
needs.
| Technical
Support |
e.g. 9x5 or 24x7, patching
and upgrade service, healthchecks etc. |
| Service Support |
e.g. Regular service meetings,
nominated personnel, reporting etc. |
| Monitoring |
e.g. 24x7, reporting. |
| Security |
e.g. Audits, Topology
Reviews, Training, Strategic Planning. |
In addition, for those customers who still
do not fit within our current support structure,
we carry a bespoke contract service, thereby
providing our customers with a truly flexible
service.
|